| All
PagerPro products include free lifetime email/internet technical support. All technical support requests must
be made via email and/or the internet. CSI Softworx does NOT provide
free telephone technical support. All telephone technical support requests incur a support
charge.
CSI Softworx is responsible for supporting PagerPro. CSI Softworx IS NOT responsible for supporting any other product you may have, including third—party software programs (MS Word, Lotus 1—2—3, etc.) and hardware. CSI Softworx cannot resolve hardware problems, operating system problems and/or network problems nor can we teach you or any member of your organization accounting procedure. CSI Softworx provides a full working version of PagerPro for you to evaluate. We strongly urge you to download the demo and fully evaluate it before you purchase PagerPro. Free Support Options PagerPro Website Email Fee Based Support Options |
| Per Instance
Support-$120 Per Hour A per instance support is any request made to CSI Softworx to resolve any PagerPro question or problem via the telephone. All support calls are billed in 1 hour increments at $120.00 per hour. This support is strictly limited to PagerPro related problems. This support does not include assistance with: setting up and/or troubleshooting hardware; setting up, training and/or troubleshooting software (other than PagerPro); backing up and/or restoring archived data; setting up and/or troubleshooting network software or hardware; training accounting procedure; custom programming. If CSI Softworx must provide support for any one of these issues, you will be billed at the hourly open rate of $120. To receive per instance technical support, your company information must be on file at CSI Softworx headquarters. CSI Softworx will accept a company check, money order or certified check. However, you must remit payment BEFORE technical support will be provided. CSI Softworx will provide you with an invoice for all paid technical support. |
Should PagerPro fail to operate, CSI Softworx will, at its option, repair or replace the product at no charge except as stated below. This does not include repair or replacement to correct damage resulting from accident, misuse, abuse or modifications of any kind. These programs are sold as is and no warranty, whether expressed or implied, shall apply. In the event of a claim, the user’s sole remedy shall be repair or replacement as provided above. In no event will CSI Softworx, CSI Softworx employees or CSI Softworx subcontractors be liable to the User for any damages, including any lost profits, lost business, lost savings or any other incidental or consequential damage arising out of the use or inability to use such product even if CSI Softworx or any authorized CSI Softworx representative has been advised of the possibility of such damages. Payment for all support services is due before support can be provided. Back
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